True Cable is a trusted provider of high-performance networking cable and connectivity products, serving both individual buyers and enterprise customers. As the brand continued to grow on Shopify, they identified an opportunity to boost customer loyalty and provide a better post-purchase experience.
QOLOS partnered with True Cable to implement a comprehensive loyalty strategy using Smile.io, enabling customers to earn rewards, redeem points, and stay engaged with the brand over time. Alongside the loyalty program, QOLOS replaced the standard Shopify account system with a custom-built, user-friendly account management portal tailored to True Cable’s technical customer base.
These upgrades not only increased retention and customer satisfaction but also gave the internal team more control over promotions and user data. The result was a seamless shopping and account experience that aligned with True Cable’s reputation for reliability and performance.
